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Development Underwriter - South East Region

Development Underwriter - South East Region

Position Description: - Underwrite new business enquiries for the regions as required - Establish and develop relationships with key brokers and clients - Establish, develop and maintain client and broker pipelines in conjunction with branch, regional and UK objectives. - Develop and manage agreed business plans for individual broker account strategy - Work closely with the BDM’s as required - Actively cross sell and up sell on new business accounts across A&H and other Profit Centres - In conjunction with Profit Centre, co-ordinate new business approach and response to submissions. - Negotiate deals within underwriting authority - Identify alternative distribution opportunities. - Implement local sales campaigns in conjunction with Profit Centre in accordance with national strategy - Ensure completion of weekly, monthly and ad hoc reports required by the Regional Underwriting Manager and Profit Centre management. - Continually look for new ways to improve the service and product offering. - Exercise leadership and manage people effectively. Build trust and respect. Support the development of others. - Influence brokers and others to develop business or negotiate agreement. Influence regional management to support decisions and actions. - Network across AIG Europe in the UK and involve others to produce optimum results. - Continually identify and develop best practices and procedures - Work within agreed decision making standards, limitations and authorities - To comply with key regulatory and risk management responsibilities - Take personal responsibility for career development and proactively keep up to date with industry and business issues and changes. - Maintain a flexible approach and adapt rapidly to changing work environments. - Be proactive and self motivated in implementing change. Position Requirements: - Solid A&H underwriting experience and account management experience - Proven track record of underwriting new business and development - Strong commercial insurance background - Detailed understanding of the broker and client operational environment - Highly numerate - Highly literate - Competent in IT packages About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Senior Auditor

Senior Auditor

Position Description: The Internal Audit Group (IAG) is responsible for developing and maintaining an efficient and effective program of internal auditing to enhance AIG's capacity to manage risk. It also provides the Audit Committee; Executive Management; other members of management; regulatory examiners; and external auditors with reasonable assurance that AIG's internal control of the Corporation, taken as a whole, achieves the following objectives on an ongoing basis: Safeguarding of assets and income of shareholders and customers; The reliability, integrity and timeliness of financial information and statements; Compliance with Corporate ethical standards, policies, plans, procedures, laws and regulations. AIG'S Auditing function coordinate with other members of the risk management and control communities to ensure the implementation of an effective and efficient system of internal control. The applicant will: • Support the Audit Manager and/or other Senior Auditor in delivering internal audits to evaluate the adequacy of controls for AIG business units and/or key business processes at both a global and regional level. • Stand in for the Audit Manager where needed during the course of the audit, and potentially take the lead on certain tasks, where appropriate. • Meet with management at the beginning of each assignment to gain an understanding of the main features of the local business, products and systems. • Assist the Audit Manager and/or other Senior Auditor in the identification of key risks and controls, and the development of an audit strategy and plan to ensure all key business risks and controls are evaluated. • Participate in, and assist with co-ordinating the completion of audit test procedures. • Document control weaknesses and deficiencies and assist the Audit Manager in defining recommendations for risk mitigation and improvement. • Ensure that their own work paper documentation and potentially that of more junior members of the team supports the audit work performed and is in line with IAG Methodology. • Assist the Audit Manager and/or other Senior Auditor in audit co-ordination and administration such as arranging internal checkpoint meetings and meetings with auditees. • Make oral and written presentations to management throughout and at the conclusion of the audit by discussing process and control deficiencies, recommending corrective actions and other suggestions for improvements in operations and/or reductions in costs. • Assist the Audit Manager and/or other Senior Auditor in preparing the initial draft of the audit report for the Senior Audit Manager's review, ensuring audit comments are clear, concise and focused on the root cause of the issue. • Follow up of prior audit work to ensure new controls are in place and working as intended. • Assist with coaching less experienced team members during the audit by providing on the job training. • Support change activity project work and other internal audit global initiatives. • As a global resource, participate in audit assignments as required in any location, with travel an expected requirement of the role. Position Requirements: • Typically, candidates will have either internal audit experience or insurance industry experience (ideally 2-4 years in total). Candidates will also likely have trained in a Big 4 firm, or a large multinational, Insurance, or Financial Services firm, although other industry sectors will be considered. • A general knowledge of and experience in AIG operations (e.g. underwriting, claims, finance, etc.) or comparable industry experience. • A sound knowledge and understanding of internal auditing standards and techniques, with a general understanding of accounting methods, principles and practices also desirable. • Strong analytical and problem solving ability. • Excellent interpersonal skills to work effectively with a range of stakeholders. • Highly motivated with the ability to meet deadlines and to ensure quality in every aspect of internal audit work. • Excellent written and verbal communication skills. • Candidates will ideally have Professional designations/certifications, such as Certified Internal Auditor, Certified Public Accountant/Chartered Accountant, etc. or be working towards this. • Language skills, such as French, Spanish or German, are a bonus. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casu
Croydon, UK
Compliance Testing Manager - EMEA

Compliance Testing Manager - EMEA

Position Description: Execute Compliance testing reviews across AIG with limited supervision including assessing key risks and evaluating associated control design and effectiveness. Participate in related meetings and complete all required documentation that supports the work performed in accordance with methodology requirements. Attention to detail and quality are key as is the ability to make presentations in a clear and concise manner to senior audiences. Provide direction and coaching to Senior Reviewers where required Communicate test results with Compliance and business management both verbally and through written Compliance Testing reports. Draft issues, reports and prepare planning memos, process narratives, flow charts, leadsheets and Sample Rationale Documents as well as other test related material that requires minimal editing. Recommend ratings for both issues and reports based on the work performed taking into account the risk presented to the entity and to AIG. Review workpapers prepared by Senior Reviewers for quality and accuracy. Provide feedback and coaching to staff as required. Establish and build effective relationships with colleagues to enable partnership and collaboration for control related matters. Provide direction and coaching to senior reviewers with the aim of identifying staff who demonstrate growth potential and recommend opportunities to develop these individuals further. Assist with the preparations and participate as appropriate in the mid year and annual performance evaluation process Develop understanding of business practices as well as key local laws and regulations that impact the test plan in the various business units where testing is conducted. Leverage this understanding to facilitate the execution of test reviews and sharing of information with colleagues. Act as a consultant to business management in developing policy and procedural requirements as well as providing solutions to assist in resolving critical issues impacting the area of coverage. Identify the root cause for breaches of local law, regulation policy and/or internal control deficiencies. Be able to present suggestions for process improvements, associated corrective action as well as evaluating the timeliness and proposed remedial actions by management Manage review hours to deliver work on time and in accordance with the agreed upon budget. Recommend opportunities to update the test plan based on observations during execution of test work as well as areas to enhance operational efficiency and effectiveness both for processes being reviewed and Compliance Monitoring and Testing Methodology. Participate in special projects or ad-hoc assignments on an as-needed basis Position Requirements: Extensive relevant progressive auditing experience with a focus on identifying risks and evaluating control design and effectiveness Solid foundational knowledge of planning and executing audits focused on control design and effectiveness Understanding of insurance and/or investments business processes, including the applicability of key laws and regulations Proactive approach to enhancing insurance and/or investments industry and related product knowledge to ensure compliance test efficiency and effectiveness Experience leading small teams during an audit cycle, providing direction on audit assignments, coaching staff with respect to requirements and providing feedback on performance related matters Ability to build talent, motivate and influence others. Able to create opportunities for team members, proactively assessing opportunities inside and outside of the Compliance function Ability to assume ownership of assigned tasks and deliver a quality product within the agreed framework including the hours allocated Able to demonstrate through experience how a proactive approach or initiative has been taken in order to meet an agreed timeline or job requirement Ownership for accurate documentation reflective of the work performed and supportive of the conclusions reached Effective time management with the ability to coordinate and prioritize multiple and competing initiatives Strong verbal and written communication skills with the ability to clearly articulate questions provide management with relevant information and respond to any questions they may have. Ability to present to senior management in a clear and concise manner. Demonstration of management courage; able to take a position and influence others Ability to establi
Croydon, UK
MI Reporting Analyst

MI Reporting Analyst

Position Description: To act as 'primary contact' for the center of excellence receivables reporting function this role involves working closely with assigned local offices and business lines to ensure all daily, monthly and quarterly reporting deadlines are met. In addition the incumbent will be required to actively participate in developing automation within the BAU process to optimize the current process alongside supporting a number of project initiatives in support of the business. There is a significant amount of ad-hoc requests received from all business areas, these are predominantly received from AIGs London regulatory, audit and finance teams. This role also requires an understanding of basic 'macro' and access database models which are used regularly during each reporting cycle. Responsibilities include: • Provide subject matter expertise on financial reporting of receivables numbers • Work closely with controlling teams and other stakeholders (SOX, audit and regulatory teams) in ensuring accurate, & timely reporting of financial information • Establish a controlled change environment to ensure that new reporting requirements are implemented seamlessly together with reporting efficiencies through development and automation • Primary liaison to provide EMEA countries with technical support • Provide subject matter expertise on systems, models and processes and effectively manage all queries raised by different stakeholders • Work closely with the EMEA Reporting manager on key receivables initiatives and projects Position Requirements: Key Capabilities: • Excellent communication and written skills • Ability to learn 'the close process' quickly and be comfortable using 'MS access' data models and basic macros • Ability to work independently on matters of moderate to high complexity and importance • High technical aptitude and demonstrated commitment to technical skill development • Strong team spirit, with the ability to work with different groups • Always looking for continuous improvement. • Good time management skills – ability to handle multiple priorities, organize work and meet deadlines. • Strong focus on attention to detail and the desire to deliver accuracy and quality • Liaise to deal effectively with people at all levels – strong conflict management abilities • Able to work under pressure and to strict deadlines Key Experience: • Previous experience within Insurance industry or financial services • Ability to work with and achieve set targets within specific timeframes. • Access Data modeling and basic macro / VBA skills • Advanced Excel • SQL Querying to Intermediate level • Cognos Impromptu knowledge would be advantagous but not essential About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Senior Auditor

Senior Auditor

Position Description: The applicant will: • Support the Audit Manager in delivering internal audits to evaluate the adequacy of controls for AIG business units and/or key business processes at both a global and regional level. • Stand in for the Audit Manager where needed during the course of the audit, and potentially take the lead on certain audits, where appropriate. • Meet with management at the beginning of each assignment to gain an understanding of the main features of the local business, products and systems. • Assist the Audit Manager in the identification of key risks and controls, and the development of an audit strategy and plan to ensure all key business risks and controls are evaluated. • Participate in, and assist with co-ordinating the completion of audit test procedures. • Document control weaknesses and deficiencies and assist the Audit Manager in defining recommendations for risk mitigation and improvement. • Ensure that their own work paper documentation and potentially that of more junior members of the team supports the audit work performed and is in line with IAG Methodology. • Assist the Audit Manager in audit co-ordination and administration such as arranging internal checkpoint meetings and meetings with auditees. • Make oral and written presentations to management throughout and at the conclusion of the audit by discussing process and control deficiencies, recommending corrective actions and other suggestions for improvements in operations and/or reductions in costs. • Assist the Audit Manager in preparing the initial draft of the audit report for the Senior Audit Manager's review, ensuring audit comments are clear, concise and focused on the root cause of the issue. • Follow up of prior audit work to ensure new controls are in place and working as intended. • Assist with coaching less experienced team members during the audit by providing on the job training. • Support change activity project work and other internal audit global initiatives. • As a global resource, participate in audit assignments as required in any location, with travel an expected requirement of the role. Position Requirements: Job Requirements: • Typically, candidates will have either internal audit experience or insurance industry experience (ideally 3-5 years in total). Candidates will also likely have trained in a Big 4 firm, or a large multinational, Insurance, or Financial Services firm, although other industry sectors will be considered. • A general knowledge of and experience in AIG operations (e.g. underwriting, claims, finance, etc.) or comparable industry experience. • A sound knowledge and understanding of internal auditing standards and techniques, with a general understanding of accounting methods, principles and practices also desirable. • Strong analytical and problem solving ability. • Excellent interpersonal skills to work effectively with a range of stakeholders. • Highly motivated with the ability to meet deadlines and to ensure quality in every aspect of internal audit work. • Excellent written and verbal communication skills. • Candidates will ideally have Professional designations/certifications, such as Certified Internal Auditor, Certified Public Accountant/Chartered Accountant, etc. or be working towards this. • Language skills, such as French, Spanish or German, are a bonus. The role will be based in our Croydon office paying a competitive salary. Opening date for applications is 16th March with a closing date of 16th April. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by
Croydon, UK
Complex Claims Adjuster

Complex Claims Adjuster

Position Description: To actively support the A&H Business Function in attaining its objectives through the proactive assessment and management of genuine claims with the agreed settlement authority limit. Contribute to the Department achieving its overall objectives through ensuring delivery of a customer focused service at all times whilst operating within a legal regulatory framework. Strong verbal and written communication skills; Time management - Ability to handle multiple priorities, organise work and meet deadlines; Strong administrative and report writing skills; Attention to detail; The ability to problem solve and develop new ideas to improve working practices; Lateral thinking; Strong customer service skills with Negotiating skills; A very strong knowledge of subject matter and ability to apply it to the role. Position Requirements: Handle and investigate all complex claims that have been allocated in accordance with agreed internal service levels, best practice requirements and against policy conditions. Develop and maintain technical and soft skills to enable accurate assessment and reserving of complex travel, temporary total disablement and permanent disablement and fatal accident claims in accordance with specific best practice guidelines and specified authority limit. Promote compliance with best practice for all aspect of claims assessment for travel and personal accident claims across the A&H book of business, knowing the specific procedures and processes that are applicable to Leisure, Voluntary Employees Benefits (Worksite) versus Corporate policies. Provide support to Team Leaders on an ongoing basis and act as referral point for colleague disseminating learning. Assist Team managers with monitoring market/industry practices in claims handling and update the team on a timely basis. Build relationship with internal and external customers acting a point of referral. Assist with ensuring Department is compliant with the Legal and Regulatory Framework ensuring files are handled within the agreed protocols for FSA - ICOB 7 Claims Handling & Fraud Management, FOS & Treating Customers Fairly. Keep up to date with Legal and Landmark Cases which may affect the day to day function of the Claims Dept and update team. Actively promote and demonstrate the principles of Treating Customers Fairly in claims handling. Reinforce the FSA and Internal Complaints procedure and the application in dealing with disputed claims. Assist with ensuring compliance with these procedures. Proactively identify and review suspect/fraudulent claims on a consistent basis. Deal with suspect/fraudulent claims in accordance with internal fraud guidelines utilising approved suppliers. Act as referral point for peers encouraging the use of Key Fraud Indicators. Continually update and apply learning of the General Insurance Market Fraud, the FSA and FOS approach to claims handling with demonstration in the day to day environment. Assist in the maintenance of procedural guides and training of less experienced staff on an ongoing basis. Focus efforts on continuously revitalising best practice standards including proactive Treating Customer Fairly & Fraud Management, reviewing processes and make recommendations to improve and update where appropriate. Project a positive image of the claims Department at all times leading by example. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Senior Recoveries Technician

Senior Recoveries Technician

Position Description: Purpose of the Role: To pursue opportunities for recovery/subrogation, and to maximise amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG. Duties and Responsibilities : Reviewing files to determine if recovery is feasible, investigation and evaluation of liability issues, and proactive follow up with all relevant parties. Telephone negotiation with third parties of liability and quantum decisions within agreed handling authority, across all lines of business, and to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations. To be aware of and protect AIG and customers’ interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business. Training of claims personnel in recovery recognition and procedures. Providing input in the development of training programmes for all claims staff – constructive assessment of referrals from lines of business. Taking referrals from other members of the Recovery team. Ensure all data is accurately captured. To be flexible within your role and to support all areas of the team and the business. To keep up to date with relevant case-law and legal changes, and to be able to apply same to recovery files. To work within agreed standards, limitations and authorities and comply with regulatory and risk management responsibilities. Position Requirements: Technical Skills and Expertise: Excellent written communication skills Confident telephone manner Proven negotiation skills Good knowledge of MS Office Excellent customer service skills Good organisational skills Comprehensive end-to-end claims handling within Casualty, Auto or Property is essential and recovery experience is desirable. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Claims Governance Officer

Claims Governance Officer

Position Description: There are 3 Claims Governance Officer positions in AIG Europe Ltd (AEL) each dedicated to a zone - UK, North or South. The positions are advertised as UK, Croydon roles however location can be flexible for the right person. Flexibility will be required to support the entire AEL Claims team - the role will be an AEL position dedicated to a specific zone but the candidate should note that the roles and responsibilties may not always be defined to the zone in which they are dedicated. Responsible for on-boarding TPA’s, conducting claims operational audits (internal & TPA), continuous improvement for all claims functions within AEL in conjunction with Senior Claims Governance Officer. Responsible for challenging current processes and leveraging global initiatives and technology to ensure continuous improvement e.g. automation, shared services, etc. Responsible for business partnering with claims functions in the region supporting teams to identify and address control gaps demonstrating benefit and impact of 1st line of defence function to Claims as a whole. Responsible for ensuring close collaboration with in-country stakeholder. Provide assistance with issue remediation to include SOX, IAD, PWC, IT , Claims and SSC Flexibility to support AEL more broadly when required and / or if work volumes change. Position Requirements: Laguange skills are essential (fluent and preferably insurance business language skills) for the North and South Zone positions: North - German & English South - Italian or Spanish / English Experience working within a claims department with a working knowledge of claims handling across multiple disciplines. Governance experience either internal or external (e.g. TPA and / or Vendor) Strong operational skills with ability to identify and lead improvement initiatives. Strong relationship management and influencing skills Experienced in influencing and driving process improvement. Audit experience preferable with proven record in business reporting. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Senior IT Auditor

Senior IT Auditor

Position Description: This position will work within the diverse global Internal Audit Group (IAG) and will have the opportunity to provide subject matter expertise across IAG’s technology, regional and functional audit teams. This is a regional role covering AIG operations primarily in the UK and Europe, but also in the Middle East, and Africa. IT Audit is responsible for the review of application systems, technology infrastructure, and general IT controls in countries throughout EMEA. The company has a variety of computer environments using varied programming languages, database management systems and software products. IT Audit is seen as being an integrated function in AIG in that both business and technology controls are covered during the reviews. The majority of our audits are completed with, and in support of, our financial audit colleagues. There are 9 IT Audit staff based in Croydon, and the successful candidate will benefit from working in a large and diverse financial services firm and within a team-oriented environment of the global Internal Audit Group. The candidate will be able to have a unique view of AIG, as part of planning and executing on all aspects of the audit process and risk assessment activities and will have the opportunity to build close working relationships with business and functional teams, colleagues across other assurance functions, and within Internal Audit. The candidate will experience UK and international audit and business practices and potential travel to locations across the region. Position Requirements: The successful candidates should possess the following skills and knowledge: • We would expect IT Auditors joining AIG to have specific IT Audit experience in a Big 4 accounting firm or multinational financial service organisation. • A relevant professional qualification such as CISA would be preferred. • It would be useful to have a background in Insurance or Financial Services, with any business knowledge of commercial insurance products, operational processes (e.g. underwriting and claims) of benefit. • Strong analytical and problem solving ability. • An understanding of governance, risk management and control issues relevant to the assigned portfolio. • Excellent interpersonal skills to work effectively with a range of stakeholders. • Highly motivated with the ability to meet deadlines and to ensure quality in every aspect of internal audit work. • Excellent written and verbal communication skills. The role will be based in our Croydon offices and is paying a competitive salary including bonus and excellent benefits. Opening date for applications begins on the 1st March with a closing date of the 1st April. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Senior Claims Governance Officer - UK, North or South Zone

Senior Claims Governance Officer - UK, North or South Zone

Position Description: There are 3 Senior Claims Governance Officer positions in AIG Europe Ltd (AEL) - each dedicated to a zone (UK, North or South). One of the positions is a 'double-hat' role with the Claims Governance Manager, AEL position. Depending on the location of the manager, the stand-alone positions will be dedicated to either Uk, North or South. Flexibility will be required to support the entire AEL Claims team - the role will be an AEL position dedicated to a specific zone but the candidate should note that the roles and responsibilties may not always be defined to the zone in which they are dedicated. Responsible for delivering against objectives and strategy for applicable zone. Responsible for reporting and reviewing performance with Zone Leaders and COO’s on a monthly basis. Responsible for all reporting requirements within Zone Responsible for setting audit schedule for applicable zone on an annual basis ensuring alignment with all other compliance functions. Responsible for ensuring a culture of business partnering exists across the Claims Governance Team demonstrating benefit and impact of 1st line of defence function applicable zone. Responsible for on-boarding TPA’s, conducting claims operational audits (internal & TPA), continuous improvement for all claims functions within zone in conjunction with Claims Governance Officer. Responsible for ensuring all TPA’s and internal offices are reviewed applying a risk based approach in alignment with strategic plans set by Senior Manager Provide assistance with issue remediation to include SOX, IAD, PWC, IT , Claims and SSC Responsible for TPM updating and monitoring for Zone. Position Requirements: Experience working within a claims department with a working knowledge of claims handling across multiple disciplines. Governance experience either internal or external (e.g. TPA or Vendor) Ability to communicate succinctly to all levels of stakeholders throughout the organisation Ability to manage communication and relationships with regulators as needed. Strong operational skills with ability to identify and lead improvement initiatives. Strong relationship management and influencing skills. Experienced in influencing and driving cultural change and process improvement. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Account Handler - Receivables (Credit Control))

Account Handler - Receivables (Credit Control))

Position Description: AIG are hiring an Account Handler to manage all reconciliation functions on assigned Broker accounts. Working with Regional Receivables teams, Profit Centres and Broker contacts the successful candidate will ensure the successful resolution of account issues including queries. This is a requirement to ensure both the Business and the Receivables groups overall improve processes to achieve better collection results through reconciliation and performance metric measurements. Key Responsibilities: Adhere to and act upon all account related requirements within the SAP Live Ledger. Manage all Cash & Production items on a timely basis and within guidelines set via Goal’s & Objectives to ensure all general operational standards are being met. Manage cash clearing process for portfolio performed by offshore cash allocator Review accounts on a day to day basis and clear cash and production entries where applicable and using the various reports available through the Live Ledger. Review account entries on daily basis and forward/escalate issues to appropriate area for resolution through Live Ledger Category process. Co-ordinate the day to day resolution of account queries / issues through Profit Centre contacts, Underwriters and the Broker’s, assuming ownership of all entries through to final resolution. Aim to resolve account issues on a timely basis prior to item becoming overdue. Liaise with Brokers and Profit Centres to ensure all non-paid/outstanding items are resolved. Fully utilise and implement and effective dunning process pertaining to unpaid premium. Take ownership and responsibility for managing bad debt reserving for portfolio with the aim of keeping this at acceptable levels. Escalate issues of non-compliance via Profit Centre and or Broker in execution of duties. Ensure full accountability for the successful resolution of assigned queries further to escalation to Senior Management for resolution advice. Be prepared to undertake various roles and responsibilities within receivables as required Position Requirements: Credit Control experience essential Strong verbal and written communication skills with internal & external customers Advanced understanding of reconciliation guidelines, financial accounting Able to work under pressure and to strict deadlines Advanced knowledge of Excel including Pivots Able to apply strong analytical skills and thought processes Attention to detail and quality assurance Liaise to deal effectively with people at all levels Willingness to travel when necessary Experience ideally in the Banking, Finance or Insurance industry About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
GRO Reinsurance Reporting Analyst

GRO Reinsurance Reporting Analyst

Position Description: AIG are hiring an Reinsurance Reporting Analyst to ensure reporting of reinsurance for AEL is done in a timely manner. This will involve working with Shared Services on their deliveries and managing key stakeholders expectation onshore. Key Responsibilities - Key person to go to for any reinsurance related issues and ensuring that the correct counterparty are being engaged and ensuring prompt resolution of the matters. Preparation of the AEL Solvency II requirement which is becoming more demanding and accuracy Dealing with the internal auditor/SOX/external auditor for all reinsurance reporting matter Participation in project which involves reinsurance and the most current one being the SAL GL implementation globally. Ensuring delivery of work from Shared services are of high quality and providing support to them throughout all reporting process Working with global reinsurance team on reporting and ensuring that any new implementation that has direct impact to EMEA are being followed through Participate in any development of reinsurance system (one of the immediate project is the RI Optimisation programme) in the EMEA region Participate in the transition of certain reinsurance functions from the EMEA region to the Shared Services Lead person for regional and country projects impacting OGIS reporting and controls and file creation routines Develop roadmap for projects in MEA to access impact on OGIS, timeline, costs and test approach OGIS Bulletin deployment support for the MEA region Sharing regional best practices with other regions/countries globally Position Requirements: Experience in a similar function or sector working in a similar role Fluent in English (any additional European language is a plus) Attention to detail and risk aware Client focus Able to work independently and as part of a team Proactive Computer literate with advanced Excel knowledge Assertive and able to build consensus among stakeholders Negotiation and presentation skills Motivated learner About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Strategic Sales Operations Analyst - Lead Management

Strategic Sales Operations Analyst - Lead Management

Job Description SummaryThe Strategic Sales Analyst will act as the subject matter expert for Groupon’s lead management, including the Quantum Lead algorithm, account allocation and lead injection. The purpose of the position is to help maximize sales conversion and drive operational efficiency through lead allocation, and identification, planning and execution of improvement opportunities.Duties and Responsibilities (work schedules may change based on evolving business needs) - Proactively identify, scope, plan, recommend and implement changes and new tools to improve operational efficiencies and drive growth within the sales teams - With little oversight and using independent decision-making, lead concurrent projects with cross-functional teams to deliver high quality outcomes - Serve as resident expert on the Sales Ops team to identify opportunities for improvement around Data Integrity, Merchant Acquisition, Lead Allocation and other project requests. Proactively escalate and / or collaborate with Local Ops to help resolve issues and identify / mitigate business risks - Support Local Sales with lead generation efforts. Audit account allocation, account creation and transfers within Salesforce (e.g. category changes, account owner changes, PDS changes). Independently manage lead allocation escalations and drive opportunities to improve lead allocation algorithms and application design. Troubleshoot production issues independently and in accordance with SLAs - Communicate with the Sales teams on a regular basis to provide guidance and insight on the Quantum Lead application, IntraDay allocation, and manual allocation. Analyze aspects of the Quantum Lead project and propose changes that will increase efficiencies and adoption - Execute and review audit models for the lead management of Local and conduct QL audits against business performance (ie. QL vs manual allocation, evaluation of pilot programs (P2C) and new strategies from senior management (Strike Forces)). - Use sales funnel and activity analysis to determine contact strategies (assignment /deassignment rules) across Groupon sales team - Work with and provide process improvements to the Merchant Research team leads, on mass injections, data cleanup, flag efficiency and other audits Job Requirements/Specifications: - Undergraduate degree, ideally in business, economics or some related field - 5+ years of overall business experience, demonstrating ability to drive continuous improvement projects in a sales environment, including a track record for strong execution to drive business results - Strong problem solving, negotiating, influencing and facilitation, organization, prioritization, decision making and conflict resolution skills - Ability to work independently and escalate concerns to management quickly - Experience in Salesforce.com reporting, comparable CRM application, or other proprietary lead tool - Proficient in Excel and PowerPoint - Familiarity with Tableau reporting tool desirable - Excellent written and oral communications skills
London
Property Technical Hub Manager

Property Technical Hub Manager

Position Description: AIG are hiring a Property Technical Hub Manager to create, refine, and execute the current Commercial Property strategies; attain budgetary goals; and monitor compliance and regulatory issues Key Responsibilities - Executes strategic objectives for Property Executes product strategy across Property Monitor claims payments and loss ratios of the relevant portfolio. Identify and manage trends and implement corrective action as necessary. Builds and maintains strong broker and client relationships with Key identified UK Regional brokers Optimises Property expertise, scale and deployment within the Property Underwriting Hub in line with market strategies Optimises team deployment to deliver strategic objectives in line with client and broker engagement models Contributes to the revenue and RAP targets for Property UK Underwrite within agreed decision making standards, limitations, and underwriting authority Provide guidance and consultation on underwriting issues. Act as a referral point for all accounts within authority. Ensure referrals are being handled in accordance with UK and AIG regulations. Ensure timely reporting of financial performance (including estimates) Day to day managerial responsibility for all local Property Hub underwriting staff THis role will report to the Head of South UK, Scotland & NI and P&SR - UK Regions and have line management responsibility for all Property Hub Underwriters. Position Requirements: Key Requirements - Strong commercial insurance background Strong local market relationships and broker network This role will require strong collaborative leadership skills and relationship building abilities
Manchester
EMEA Commissions Analyst

EMEA Commissions Analyst

This a highly visible role responsible for processing Commissions activities across multiple sales organisations within Europe to help support the tracking and payment activities for commissions across multiple sales organisations. The primary tasks include ensuring business processes adherence, delivering accurate monthly commission's payments, whilst providing quality customer support to our sales employees. The successful candidate will work within a local commission's team based in Swindon, which is part of a global commission's group. You will liaise with sales managers and their teams to drive awareness on commission performance, lead business process improvement initiatives and identify linkages to key business direction. Other responsibilities could include local / global project work, stakeholder training and tools & system implementations. Qualifications The ideal candidate will have a minimum of 3 years relevant work experience or equivalent in a process orientated analytical job role. Additional qualifications/experience to include: -Strong customer service skills -Analysis, organizational & influencing skills -Fluent in written and spoken English -Confidence to deal with complex problems -Strong written & verbal communication skills with the ability to adapt style and content appropriately for different audience -Ability to work well in a team and collaborate with others to achieve high quality results -High attention to detail skills -Proven track record of multitasking skills -Previous experience or knowledge of commissions processes would be an advantage although not essential as full training will be provided. Inside this Business Group The Intel Sales Organization works globally to solve critical business problems with Intel based technology solutions. Our customers range from the world's largest enterprises and institutions including Fortune 100 companies, Governments to Systems Integrators and Emerging solutions providers. We partner with innovators and makers to enable inventions in Personal Technology, Cloud Services, Internet of Things, Healthcare, Big Data and Wearable's. Our Sales Force works across multiple industries and navigates a complex partner and customer ecosystem as we shape product roadmaps, drive value for our customers, and collaborate to harness emerging technology trends with the delivery of comprehensive solutions.
Swindon
Merchandiser- EMEIA

Merchandiser- EMEIA

Req ID: 94940 Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core.  Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies. Purpose A great opportunity to join our regional planning team. The goal of this position is to drive the business through strategic seasonal merchandise planning, controlled inventory management, actionable reporting, and insightful commercial analysis.  We achieve this by creating a world class, digitally enable & integrated end-to-end planning & analysis team, which thinks commercially, connects across functions, and delivers efficient merchandise processes. RESPONSIBILITIES Input to local buy option selection and image/essential/local volumes definition Recommend/input to seasonal planning including AUR assumptions, Fashion/Seasonal (F&S) Go-In inventory, Fashion/Seasonal Sell Through assumptions Input to seasonal floorset including recommending volume segmentations for options and working with Merchandising to ensure fashion buy is maintained. Provide critical input/recommendation to in-season trading for fashion and replenishment. Provide critical input to end of season sales and implement where required, forecasting opening sale inventory based on de-list, proposing sale discounts, uploading sale prices/discounts to central template and managing price/upload communication to store teams. Complete critical category analysis and re-forecast on a weekly basis including replenishment, trade analysis, regional OTB, in-stock analysis and aged inventory for all channels. Complete critical category analysis to support pre-market/seasonal reviews including regional OTB, product exits, key product deep-dives and option productivity Work effectively as a member of a cross- functional department team (Merchandising, Planning,  & Allocation) by focusing on team objectives and communicating clearly        PERSONAL PROFILE Experience as Merchandiser or Planner in a retail organisation Strong Planning and Forecasting Skills Decision making capability clearly driven by developing strategic product and business initiatives High level of proficiency in  Excel, Word and Powerpoint SAP/BRRS skills preferred  PLM Software skills preferred Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom || Not Applicable || London || Planning || Planning || n/a || Job Segment: Merchandising, Retail Sales, ERP, Fashion Retail, SAP, Retail, Technology, Fashion
London
Inside Sales Executive - Business Development

Inside Sales Executive - Business Development

Inside Sales Executive - Business Development Job Description: Groupon UK is looking for an Inside Sales Consultant to focus on new business and generating leads for our UK based local accounts. Reporting into the Inside Sales Director, you will be responsible for proactively sourcing and developing new business opportunities with SMEs merchants. Through a consultative sales approach you will present business solutions to meet the merchants, customers and Groupon’s expectations and will become a vital part of the merchants marketing and business plans. What the role entails: - Proactively source, pitch and close deals (via phone) that feature on Groupon, continually expanding the range of offers for our subscribers. - Present Groupon as the unique opportunity for businesses to acquire new customers. - Construct and negotiate offers which meet expectations of Groupon, merchants and the customer. - Achieve and exceed on weekly and monthly KPIs - Educate merchants on how Groupon works and how they can maximise the opportunity post feature. - Demonstrate a thorough understanding of your merchants business and adopts a consultative sales approach. - Hand hold merchants through the full process i.e. until Groupon voucher redeemed. - Maintaining regular contact with merchants until effectively handing them over to our Account Management team to ensure a long term and successful relationships with Groupon. - Take ownership of the full sales process. - Strong knowledge of all aspects of the Groupon business model and the daily deal market. - Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards. - Utilises internal tools to optimise performance Involve line management to assist with closing deals where necessary. - Good understanding of seasonality and when is the best time to feature merchants. - Demonstrate understanding of market trends and social media hot topics. - Actively carry out research on regions What we need from you? - Proven track record of B2B New Business sales- preferably in any of the following Industries: media, recruitment, advertising and e-commerce. - Experience in canvassing and cold-calling into various types of local businesses, with evidence of consistent and current success. - Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer. - Strong relationship builder, has a positive attitude and is a team player. - Highly driven, is self-motivated, target orientated, resilient and tenacious. - Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn. - Strong analytical skills, makes well-judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas. - Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment. - Highly organised and plans and prioritises work effectively. - Undergraduate degree is desirable but not essential.
London