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Senior Claims Governance Officer - UK, North or South Zone

Senior Claims Governance Officer - UK, North or South Zone

Position Description: There are 3 Senior Claims Governance Officer positions in AIG Europe Ltd (AEL) - each dedicated to a zone (UK, North or South). One of the positions is a 'double-hat' role with the Claims Governance Manager, AEL position. Depending on the location of the manager, the stand-alone positions will be dedicated to either Uk, North or South. Flexibility will be required to support the entire AEL Claims team - the role will be an AEL position dedicated to a specific zone but the candidate should note that the roles and responsibilties may not always be defined to the zone in which they are dedicated. Responsible for delivering against objectives and strategy for applicable zone. Responsible for reporting and reviewing performance with Zone Leaders and COO’s on a monthly basis. Responsible for all reporting requirements within Zone Responsible for setting audit schedule for applicable zone on an annual basis ensuring alignment with all other compliance functions. Responsible for ensuring a culture of business partnering exists across the Claims Governance Team demonstrating benefit and impact of 1st line of defence function applicable zone. Responsible for on-boarding TPA’s, conducting claims operational audits (internal & TPA), continuous improvement for all claims functions within zone in conjunction with Claims Governance Officer. Responsible for ensuring all TPA’s and internal offices are reviewed applying a risk based approach in alignment with strategic plans set by Senior Manager Provide assistance with issue remediation to include SOX, IAD, PWC, IT , Claims and SSC Responsible for TPM updating and monitoring for Zone. Position Requirements: Experience working within a claims department with a working knowledge of claims handling across multiple disciplines. Governance experience either internal or external (e.g. TPA or Vendor) Ability to communicate succinctly to all levels of stakeholders throughout the organisation Ability to manage communication and relationships with regulators as needed. Strong operational skills with ability to identify and lead improvement initiatives. Strong relationship management and influencing skills. Experienced in influencing and driving cultural change and process improvement. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
UK-Expert

UK-Expert

Job Summary The Apple Store is a retail environment like no other — uniquely focused on delivering amazing customer experiences. As an Expert, you introduce people to the exciting world of Apple, turning curious visitors into loyal customers. You thrive on interactions with team members as well as with customers. And you get great satisfaction from helping people develop lifelong relationships with Apple every day. Description As an Expert, you are a leader in sales, product knowledge and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, you are the first to learn, share and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. You’re proud to represent Apple, and you exemplify that in all your interactions with customers. Additional Requirements • You’re passionate about Apple, and you inspire and educate others about all that Apple has to offer. • You can set the standard for Apple’s unique style of service through words and action. • You have strong people skills — you’re approachable, a good listener and empathetic. • You can serve as an engaging role model to Specialists. • You’re fluent in the local language. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
UNITED KINGDOM
UK-Genius

UK-Genius

Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements • You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. • You have excellent time management skills and can make decisions quickly. • You’re fluent in the local language. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
UNITED KINGDOM
UK-Creative

UK-Creative

Job Summary You inspire creativity by sharing your knowledge with Apple Store visitors — whether they’re first-timers or long-term loyal customers. As a Creative, you’re the foundation of the Apple Store’s welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn more. Nothing gives you a greater thrill than empowering a customer to create something wonderful. Description As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained and get going. But you’re also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user’s individual skill level, you maximise his or her understanding and your own time. You recognise that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you’re still comfortable interacting with store customers between those sessions. You’re proud to enrich the lives of others — whether customers or team members — through teaching, in the way only a Creative can. Additional Requirements • You’re comfortable selling as well as teaching, helping your team members out as needed. • You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule. • You can be adept at recommending other in-store support options, such as business services and the Genius Bar. • You’re fluent in the local language. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
UNITED KINGDOM
UK-Specialist

UK-Specialist

Job Summary As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. Description As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Additional Requirements • You’re passionate about Apple and eager to share that passion with others. • You’re willing to learn and embrace Apple’s unique style of service. • You have strong people skills — you’re approachable, a good listener and empathetic. • You’re fluent in the local language. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
UNITED KINGDOM
Development Underwriter - South East Region

Development Underwriter - South East Region

Position Description: - Underwrite new business enquiries for the regions as required - Establish and develop relationships with key brokers and clients - Establish, develop and maintain client and broker pipelines in conjunction with branch, regional and UK objectives. - Develop and manage agreed business plans for individual broker account strategy - Work closely with the BDM’s as required - Actively cross sell and up sell on new business accounts across A&H and other Profit Centres - In conjunction with Profit Centre, co-ordinate new business approach and response to submissions. - Negotiate deals within underwriting authority - Identify alternative distribution opportunities. - Implement local sales campaigns in conjunction with Profit Centre in accordance with national strategy - Ensure completion of weekly, monthly and ad hoc reports required by the Regional Underwriting Manager and Profit Centre management. - Continually look for new ways to improve the service and product offering. - Exercise leadership and manage people effectively. Build trust and respect. Support the development of others. - Influence brokers and others to develop business or negotiate agreement. Influence regional management to support decisions and actions. - Network across AIG Europe in the UK and involve others to produce optimum results. - Continually identify and develop best practices and procedures - Work within agreed decision making standards, limitations and authorities - To comply with key regulatory and risk management responsibilities - Take personal responsibility for career development and proactively keep up to date with industry and business issues and changes. - Maintain a flexible approach and adapt rapidly to changing work environments. - Be proactive and self motivated in implementing change. Position Requirements: - Solid A&H underwriting experience and account management experience - Proven track record of underwriting new business and development - Strong commercial insurance background - Detailed understanding of the broker and client operational environment - Highly numerate - Highly literate - Competent in IT packages About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Complex Claims Adjuster

Complex Claims Adjuster

Position Description: To actively support the A&H Business Function in attaining its objectives through the proactive assessment and management of genuine claims with the agreed settlement authority limit. Contribute to the Department achieving its overall objectives through ensuring delivery of a customer focused service at all times whilst operating within a legal regulatory framework. Strong verbal and written communication skills; Time management - Ability to handle multiple priorities, organise work and meet deadlines; Strong administrative and report writing skills; Attention to detail; The ability to problem solve and develop new ideas to improve working practices; Lateral thinking; Strong customer service skills with Negotiating skills; A very strong knowledge of subject matter and ability to apply it to the role. Position Requirements: Handle and investigate all complex claims that have been allocated in accordance with agreed internal service levels, best practice requirements and against policy conditions. Develop and maintain technical and soft skills to enable accurate assessment and reserving of complex travel, temporary total disablement and permanent disablement and fatal accident claims in accordance with specific best practice guidelines and specified authority limit. Promote compliance with best practice for all aspect of claims assessment for travel and personal accident claims across the A&H book of business, knowing the specific procedures and processes that are applicable to Leisure, Voluntary Employees Benefits (Worksite) versus Corporate policies. Provide support to Team Leaders on an ongoing basis and act as referral point for colleague disseminating learning. Assist Team managers with monitoring market/industry practices in claims handling and update the team on a timely basis. Build relationship with internal and external customers acting a point of referral. Assist with ensuring Department is compliant with the Legal and Regulatory Framework ensuring files are handled within the agreed protocols for FSA - ICOB 7 Claims Handling & Fraud Management, FOS & Treating Customers Fairly. Keep up to date with Legal and Landmark Cases which may affect the day to day function of the Claims Dept and update team. Actively promote and demonstrate the principles of Treating Customers Fairly in claims handling. Reinforce the FSA and Internal Complaints procedure and the application in dealing with disputed claims. Assist with ensuring compliance with these procedures. Proactively identify and review suspect/fraudulent claims on a consistent basis. Deal with suspect/fraudulent claims in accordance with internal fraud guidelines utilising approved suppliers. Act as referral point for peers encouraging the use of Key Fraud Indicators. Continually update and apply learning of the General Insurance Market Fraud, the FSA and FOS approach to claims handling with demonstration in the day to day environment. Assist in the maintenance of procedural guides and training of less experienced staff on an ongoing basis. Focus efforts on continuously revitalising best practice standards including proactive Treating Customer Fairly & Fraud Management, reviewing processes and make recommendations to improve and update where appropriate. Project a positive image of the claims Department at all times leading by example. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Senior Auditor

Senior Auditor

Position Description: The Internal Audit Group (IAG) is responsible for developing and maintaining an efficient and effective program of internal auditing to enhance AIG's capacity to manage risk. It also provides the Audit Committee; Executive Management; other members of management; regulatory examiners; and external auditors with reasonable assurance that AIG's internal control of the Corporation, taken as a whole, achieves the following objectives on an ongoing basis: Safeguarding of assets and income of shareholders and customers; The reliability, integrity and timeliness of financial information and statements; Compliance with Corporate ethical standards, policies, plans, procedures, laws and regulations. AIG'S Auditing function coordinate with other members of the risk management and control communities to ensure the implementation of an effective and efficient system of internal control. The applicant will: • Support the Audit Manager and/or other Senior Auditor in delivering internal audits to evaluate the adequacy of controls for AIG business units and/or key business processes at both a global and regional level. • Stand in for the Audit Manager where needed during the course of the audit, and potentially take the lead on certain tasks, where appropriate. • Meet with management at the beginning of each assignment to gain an understanding of the main features of the local business, products and systems. • Assist the Audit Manager and/or other Senior Auditor in the identification of key risks and controls, and the development of an audit strategy and plan to ensure all key business risks and controls are evaluated. • Participate in, and assist with co-ordinating the completion of audit test procedures. • Document control weaknesses and deficiencies and assist the Audit Manager in defining recommendations for risk mitigation and improvement. • Ensure that their own work paper documentation and potentially that of more junior members of the team supports the audit work performed and is in line with IAG Methodology. • Assist the Audit Manager and/or other Senior Auditor in audit co-ordination and administration such as arranging internal checkpoint meetings and meetings with auditees. • Make oral and written presentations to management throughout and at the conclusion of the audit by discussing process and control deficiencies, recommending corrective actions and other suggestions for improvements in operations and/or reductions in costs. • Assist the Audit Manager and/or other Senior Auditor in preparing the initial draft of the audit report for the Senior Audit Manager's review, ensuring audit comments are clear, concise and focused on the root cause of the issue. • Follow up of prior audit work to ensure new controls are in place and working as intended. • Assist with coaching less experienced team members during the audit by providing on the job training. • Support change activity project work and other internal audit global initiatives. • As a global resource, participate in audit assignments as required in any location, with travel an expected requirement of the role. Position Requirements: • Typically, candidates will have either internal audit experience or insurance industry experience (ideally 2-4 years in total). Candidates will also likely have trained in a Big 4 firm, or a large multinational, Insurance, or Financial Services firm, although other industry sectors will be considered. • A general knowledge of and experience in AIG operations (e.g. underwriting, claims, finance, etc.) or comparable industry experience. • A sound knowledge and understanding of internal auditing standards and techniques, with a general understanding of accounting methods, principles and practices also desirable. • Strong analytical and problem solving ability. • Excellent interpersonal skills to work effectively with a range of stakeholders. • Highly motivated with the ability to meet deadlines and to ensure quality in every aspect of internal audit work. • Excellent written and verbal communication skills. • Candidates will ideally have Professional designations/certifications, such as Certified Internal Auditor, Certified Public Accountant/Chartered Accountant, etc. or be working towards this. • Language skills, such as French, Spanish or German, are a bonus. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casu
Croydon, UK
Senior Recoveries Technician

Senior Recoveries Technician

Position Description: Purpose of the Role: To pursue opportunities for recovery/subrogation, and to maximise amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG. Duties and Responsibilities : Reviewing files to determine if recovery is feasible, investigation and evaluation of liability issues, and proactive follow up with all relevant parties. Telephone negotiation with third parties of liability and quantum decisions within agreed handling authority, across all lines of business, and to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations. To be aware of and protect AIG and customers’ interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business. Training of claims personnel in recovery recognition and procedures. Providing input in the development of training programmes for all claims staff – constructive assessment of referrals from lines of business. Taking referrals from other members of the Recovery team. Ensure all data is accurately captured. To be flexible within your role and to support all areas of the team and the business. To keep up to date with relevant case-law and legal changes, and to be able to apply same to recovery files. To work within agreed standards, limitations and authorities and comply with regulatory and risk management responsibilities. Position Requirements: Technical Skills and Expertise: Excellent written communication skills Confident telephone manner Proven negotiation skills Good knowledge of MS Office Excellent customer service skills Good organisational skills Comprehensive end-to-end claims handling within Casualty, Auto or Property is essential and recovery experience is desirable. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Claims Governance Officer

Claims Governance Officer

Position Description: There are 3 Claims Governance Officer positions in AIG Europe Ltd (AEL) each dedicated to a zone - UK, North or South. The positions are advertised as UK, Croydon roles however location can be flexible for the right person. Flexibility will be required to support the entire AEL Claims team - the role will be an AEL position dedicated to a specific zone but the candidate should note that the roles and responsibilties may not always be defined to the zone in which they are dedicated. Responsible for on-boarding TPA’s, conducting claims operational audits (internal & TPA), continuous improvement for all claims functions within AEL in conjunction with Senior Claims Governance Officer. Responsible for challenging current processes and leveraging global initiatives and technology to ensure continuous improvement e.g. automation, shared services, etc. Responsible for business partnering with claims functions in the region supporting teams to identify and address control gaps demonstrating benefit and impact of 1st line of defence function to Claims as a whole. Responsible for ensuring close collaboration with in-country stakeholder. Provide assistance with issue remediation to include SOX, IAD, PWC, IT , Claims and SSC Flexibility to support AEL more broadly when required and / or if work volumes change. Position Requirements: Laguange skills are essential (fluent and preferably insurance business language skills) for the North and South Zone positions: North - German & English South - Italian or Spanish / English Experience working within a claims department with a working knowledge of claims handling across multiple disciplines. Governance experience either internal or external (e.g. TPA and / or Vendor) Strong operational skills with ability to identify and lead improvement initiatives. Strong relationship management and influencing skills Experienced in influencing and driving process improvement. Audit experience preferable with proven record in business reporting. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Operations Manager, UberEATS - UK

Operations Manager, UberEATS - UK

OPERATIONS MANAGER Uber is a venture-funded startup headquartered in San Francisco. We are a global mobility and logistics technology platform: our flagship service allows users to request quality, on-demand rides with a touch of their smartphone and we are rapidly developing new products. We are present in over 480+ cities worldwide, including over 50+ cities in EMEA with plans to rapidly expand in the region. We have already found strong product market fit with a world changing service, but we’re only just getting started. Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market. The UberEATS Operations Manager role is a unique opportunity to help expand one of Uber’s newest services, UberEATS. This is a critical role as it interfaces between EATS courier partners and EATS restaurant partners to optimize the food delivery process. This operations-driven role calls for a rare combination of creative problem solving, detail orientation, and interpersonal ability to run partnerships. WHAT YOU’LL DO: Own operations in your city: Delivering an amazing service to our users goes through tight courier & restaurant operations management.Manage a local team: We have local teams on the ground and we need optimistic leaders to develop these teams while shaping the organisation.Develop & Optimize Processes: Uber is a company that moves fast and does things at large scale. You will help design processes; whether it be prospecting, onboarding, account management, training, etc. to fuel growth and drive efficiency.Courier and Restaurant Partner Relations: Grow number of partners on the platform, manage partner development, monitor metrics, and ensure high-quality experiences on the UberEATS system to provide the most reliable food delivery service in town.Strategy: Decide which projects the team should prioritize, and set an ambitious timeline to reach those goals.Product Improvement: Actively search for new features which could improve our courier and restaurant partners’ experience on UberEATS.Hustle: Take ownership of UberEATS growth in your city, and do whatever it takes to get the job done. WHO ARE YOU? 2-6 years of analytical, operational and/or consulting experience.Ability to take initiative in a constantly-changing work environment.A willingness to be “in the trenches” working with our courier and restaurant partners.Creative solutions driven mindset, with a get things done attitude.Experience creating and optimizing processes.Data driven decision making mentality and sound business judgment through strong analytical thinking PERKS Uber credits every month for taking trips.Ground floor opportunity with the team: shape the strategic direction of the company.The rare opportunity to build a startup within a startup. We’re not just another social web app, we’re moving assets and reinventing transportation and logistics globally.Sharp, motivated co-workers in a fun and relaxed office environment.We have access to an amazing list of advisors and investors that we actively engage.Monthly gym reimbursement. COMPENSATION Full-time salary negotiable based on experienceEquity compensation plan
London
UK-Solution Engineer

UK-Solution Engineer

Job Summary As businesses discover the power of Apple computers and mobile devices, it’s your job — as a Solutions Engineer — to show them how to introduce these products into their workplaces. You collaborate with customers to create unique and elegantly simple technical solutions. You’re also part of a dynamic team at the Apple Store that are passionate about delivering smart solutions to business users. You challenge yourself to keep building your technical knowledge and professional skills. And you truly understand how Apple technology can work in any environment. Description As a Solutions Engineer, you’re part of a team that helps customers introduce Apple technology within their businesses. Your team meets business customers to understand their needs, looking for ways Apple can help them compete efficiently and effectively. You educate not only customers, but also your team members about the capabilities of Apple products in the workplace. Next, you create solutions that are appropriate for your customer’s environment by leveraging an extensive knowledge base, tapping into your own experience and collaborating with third-party providers. Finally, you work with customers to pinpoint the ideal solutions for their needs. By enabling business customers to use technology more effectively, you not only help them succeed, you also help Apple succeed with businesses. Additional Requirements •You have at least five years of experience in a technical solutions environment. •In addition to technical knowledge, you have strong people and presentation skills. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
UNITED KINGDOM
UK-Business Leader

UK-Business Leader

Job Summary Every day, business customers come to the Apple Store to discover what powerful, easy-to-use Apple products can do for them. As a Business Leader, it’s your responsibility to make sure our stores provide business customers with key technology solutions for a wide range of industries and create long-term customers with experiences built on trust. You drive the business sales strategy for your business team and manage teams across a market area that encompasses several Apple Store locations. By leading and inspiring all partners to provide unparalleled customer service, you foster long-term loyalty to Apple and its business solutions. Description As a Business Leader, you drive the strategy and infuse the business vision into management and store teams in each market location. You foster consistent practices for all locations, but you’re also flexible enough to manage unique variances in your market. Even when you’re not present, you maintain a constant influence in every store, ensuring team members are intensely focused on forging new relationships with local businesses, managing accounts and building loyalty by providing quality experiences for business customers. You develop talent — building a strong business team that helps companies succeed and enables our stores to reach and exceed performance goals. You bridge the worlds of retail, corporate and business development by combining the company vision with field execution to create future business success for Apple Stores. Education •B.A. or B.Sc., or equivalent experience Additional Requirements • You have at least five years of experience managing a complex business across multiple locations. • Cross-industry experience is welcome — a retail background is not necessary. • You have a passion for learning about Apple technology and products. • Multilingual ability is a plus. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
UNITED KINGDOM
Compliance Testing Manager - EMEA

Compliance Testing Manager - EMEA

Position Description: Execute Compliance testing reviews across AIG with limited supervision including assessing key risks and evaluating associated control design and effectiveness. Participate in related meetings and complete all required documentation that supports the work performed in accordance with methodology requirements. Attention to detail and quality are key as is the ability to make presentations in a clear and concise manner to senior audiences. Provide direction and coaching to Senior Reviewers where required Communicate test results with Compliance and business management both verbally and through written Compliance Testing reports. Draft issues, reports and prepare planning memos, process narratives, flow charts, leadsheets and Sample Rationale Documents as well as other test related material that requires minimal editing. Recommend ratings for both issues and reports based on the work performed taking into account the risk presented to the entity and to AIG. Review workpapers prepared by Senior Reviewers for quality and accuracy. Provide feedback and coaching to staff as required. Establish and build effective relationships with colleagues to enable partnership and collaboration for control related matters. Provide direction and coaching to senior reviewers with the aim of identifying staff who demonstrate growth potential and recommend opportunities to develop these individuals further. Assist with the preparations and participate as appropriate in the mid year and annual performance evaluation process Develop understanding of business practices as well as key local laws and regulations that impact the test plan in the various business units where testing is conducted. Leverage this understanding to facilitate the execution of test reviews and sharing of information with colleagues. Act as a consultant to business management in developing policy and procedural requirements as well as providing solutions to assist in resolving critical issues impacting the area of coverage. Identify the root cause for breaches of local law, regulation policy and/or internal control deficiencies. Be able to present suggestions for process improvements, associated corrective action as well as evaluating the timeliness and proposed remedial actions by management Manage review hours to deliver work on time and in accordance with the agreed upon budget. Recommend opportunities to update the test plan based on observations during execution of test work as well as areas to enhance operational efficiency and effectiveness both for processes being reviewed and Compliance Monitoring and Testing Methodology. Participate in special projects or ad-hoc assignments on an as-needed basis Position Requirements: Extensive relevant progressive auditing experience with a focus on identifying risks and evaluating control design and effectiveness Solid foundational knowledge of planning and executing audits focused on control design and effectiveness Understanding of insurance and/or investments business processes, including the applicability of key laws and regulations Proactive approach to enhancing insurance and/or investments industry and related product knowledge to ensure compliance test efficiency and effectiveness Experience leading small teams during an audit cycle, providing direction on audit assignments, coaching staff with respect to requirements and providing feedback on performance related matters Ability to build talent, motivate and influence others. Able to create opportunities for team members, proactively assessing opportunities inside and outside of the Compliance function Ability to assume ownership of assigned tasks and deliver a quality product within the agreed framework including the hours allocated Able to demonstrate through experience how a proactive approach or initiative has been taken in order to meet an agreed timeline or job requirement Ownership for accurate documentation reflective of the work performed and supportive of the conclusions reached Effective time management with the ability to coordinate and prioritize multiple and competing initiatives Strong verbal and written communication skills with the ability to clearly articulate questions provide management with relevant information and respond to any questions they may have. Ability to present to senior management in a clear and concise manner. Demonstration of management courage; able to take a position and influence others Ability to establi
Croydon, UK
Senior IT Auditor

Senior IT Auditor

Position Description: This position will work within the diverse global Internal Audit Group (IAG) and will have the opportunity to provide subject matter expertise across IAG’s technology, regional and functional audit teams. This is a regional role covering AIG operations primarily in the UK and Europe, but also in the Middle East, and Africa. IT Audit is responsible for the review of application systems, technology infrastructure, and general IT controls in countries throughout EMEA. The company has a variety of computer environments using varied programming languages, database management systems and software products. IT Audit is seen as being an integrated function in AIG in that both business and technology controls are covered during the reviews. The majority of our audits are completed with, and in support of, our financial audit colleagues. There are 9 IT Audit staff based in Croydon, and the successful candidate will benefit from working in a large and diverse financial services firm and within a team-oriented environment of the global Internal Audit Group. The candidate will be able to have a unique view of AIG, as part of planning and executing on all aspects of the audit process and risk assessment activities and will have the opportunity to build close working relationships with business and functional teams, colleagues across other assurance functions, and within Internal Audit. The candidate will experience UK and international audit and business practices and potential travel to locations across the region. Position Requirements: The successful candidates should possess the following skills and knowledge: • We would expect IT Auditors joining AIG to have specific IT Audit experience in a Big 4 accounting firm or multinational financial service organisation. • A relevant professional qualification such as CISA would be preferred. • It would be useful to have a background in Insurance or Financial Services, with any business knowledge of commercial insurance products, operational processes (e.g. underwriting and claims) of benefit. • Strong analytical and problem solving ability. • An understanding of governance, risk management and control issues relevant to the assigned portfolio. • Excellent interpersonal skills to work effectively with a range of stakeholders. • Highly motivated with the ability to meet deadlines and to ensure quality in every aspect of internal audit work. • Excellent written and verbal communication skills. The role will be based in our Croydon offices and is paying a competitive salary including bonus and excellent benefits. Opening date for applications begins on the 1st March with a closing date of the 1st April. About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
Account Handler - Receivables (Credit Control))

Account Handler - Receivables (Credit Control))

Position Description: AIG are hiring an Account Handler to manage all reconciliation functions on assigned Broker accounts. Working with Regional Receivables teams, Profit Centres and Broker contacts the successful candidate will ensure the successful resolution of account issues including queries. This is a requirement to ensure both the Business and the Receivables groups overall improve processes to achieve better collection results through reconciliation and performance metric measurements. Key Responsibilities: Adhere to and act upon all account related requirements within the SAP Live Ledger. Manage all Cash & Production items on a timely basis and within guidelines set via Goal’s & Objectives to ensure all general operational standards are being met. Manage cash clearing process for portfolio performed by offshore cash allocator Review accounts on a day to day basis and clear cash and production entries where applicable and using the various reports available through the Live Ledger. Review account entries on daily basis and forward/escalate issues to appropriate area for resolution through Live Ledger Category process. Co-ordinate the day to day resolution of account queries / issues through Profit Centre contacts, Underwriters and the Broker’s, assuming ownership of all entries through to final resolution. Aim to resolve account issues on a timely basis prior to item becoming overdue. Liaise with Brokers and Profit Centres to ensure all non-paid/outstanding items are resolved. Fully utilise and implement and effective dunning process pertaining to unpaid premium. Take ownership and responsibility for managing bad debt reserving for portfolio with the aim of keeping this at acceptable levels. Escalate issues of non-compliance via Profit Centre and or Broker in execution of duties. Ensure full accountability for the successful resolution of assigned queries further to escalation to Senior Management for resolution advice. Be prepared to undertake various roles and responsibilities within receivables as required Position Requirements: Credit Control experience essential Strong verbal and written communication skills with internal & external customers Advanced understanding of reconciliation guidelines, financial accounting Able to work under pressure and to strict deadlines Advanced knowledge of Excel including Pivots Able to apply strong analytical skills and thought processes Attention to detail and quality assurance Liaise to deal effectively with people at all levels Willingness to travel when necessary Experience ideally in the Banking, Finance or Insurance industry About Us: American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.
Croydon, UK
UK-Service Specialist

UK-Service Specialist

Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Description As a Service Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements • You have excellent time management skills and can make decisions quickly. • You maintain composure and customer focus while troubleshooting and solving issues. • You reassure customers when delivering product diagnoses and potential solutions. • You’re fluent in the local language.
UNITED KINGDOM
UK-Senior Manager

UK-Senior Manager

Job Summary The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote the Apple brand through unparalleled customer service. Description As a Senior Manager, you guide other leaders to inspire top performance from their teams. You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. You’re knowledgeable about the industry and keep up to date on competitors and trends. You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among your staff, you coach and encourage with clear communications. By developing strong relationships across teams and with customers, you create an environment that enhances loyalty to Apple products and services. Additional Requirements • You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting. • Cross-industry experience is welcome — a retail background is not necessary. • You have a passion for learning about Apple technology and products. • You’re fluent in English (both written and spoken) and the local language. Multilingual ability is a plus. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
UNITED KINGDOM
Auxiliar de Enfermeria para UK

Auxiliar de Enfermeria para UK

Vacancy: Care givers in Care Homes In South Coast, West Midlands & East Midlands Skype interviews: 20th and 21th MARCH 2017 Client: The Client provide expert residential, nursing, dementia, respite, palliative and end-of- life care in modern, spacious and comfortable surroundings. The people are dedicated to treating each resident with dignity and respect at all times and supporting them to live as independent and fulfilling a life as possible. Benefits for Care Givers: Travel & Accommodation • Free flight ticket to the UK; • Free transfer from the airport to the place of work; • The employer will offer a loan of deposit and first month rent which will be reclaimed from your salary over a period of 6– 9 months depending on the value; • Full support from the company in sourcing permanent accommodation for the candidates. Payment • The salary is £7,41/hour; • Overtime may be available but this varies from home to home. Training, holiday & shifts - Training will be: 4 day care induction, plus 5 shadow shifts and additional training as required; - Probation period: 6 months; - Annual holiday: 28 days/annum; - Weekly hours: 36-48 hours/week; Other benefits: • The employer shall provide assistance to open a bank account and apply for national insurance number; • A career pathway and excellent training to encourage progression with access to QCF qualification; • Fully paid induction; • Company pension scheme that includes employer contributions; • Staff benefit scheme including childcare vouchers and discounted high street shopping including travel agents and supermarkets. • Permanent contract Eligibility criteria: - English language level A2-B1; - It is very important to be passionate and dedicated about this role. - Also, it is preferably to have relevant experience in care sector for minimum 6 months in one of the following conditions: Dementia, Alzheimer, Parkinson, End of life or recovering from a stroke);
Crawley