Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Newbury


Service Operations Consultant - 000000199846Role Title:  Service Operations ConsultantLocation: Newbury  At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board. Group Enterprise Operations (GEO) provide customer and technical support globally to Enterprise customers.Providing services to local and global customers, Group Enterprise Operations manage the full product portfolio across mobility, fixed line services and unified communications. Role Profile: As a Service Operations Consultant you will have responsibility for ensuring SLA targets are met forVodafone’s customers, but that we are also providing outstanding customer service, and enabling our customers to do more with their Vodafone products and services. As part of this position, you will be responsible for providing 2nd/3rd line support to all customers.  This includes handling and resolving support desk queries and escalations, maintaining the client database and producing monthly statistic reports.  You will coordinate new deliveries between the customer and the Development team and provide control over the accurate, complete and timely production of Solution customer billing. Key Accountabilities:Generating Bill runsDownloading and importing CDRsReconciliation of CDRdataReceiving, checking,  cleaning and importing hierarchy dataGenerate customer bill runsGenerate summary dataPublish invoice reports onlineGenerate customer billing reports Your Profile: You will have a proven ability to pick up new skills quickly and be an effective team player.  Essential:Experienced SQL UserAdvanced Excel skillsPrior experience in reporting  Desirable:·         ITIL Foundation level knowledge·         Previous billing experience What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too.  Our excellent flexible benefits programme allows you to choose what’s right for you.  Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world. That’s what we mean when we say Power to you.To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here.For any technical difficulties with submitting your application, please contact Type : Full-timeEmployment Type : PermanentClosing Date : 26-Oct-17, 12:59:00 AM

About the company

Vodafone Group plc /ˈvoʊdəfoʊn/ is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.

Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries.[4] Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.

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