SmartFocus April 2015 - at PresentProviding 1st/2nd Line technical support; answering support queries via ticketing system, phone, and email or at site to Windows or Mac based systems and the respective hardware and applications in use on the clients. Office 365 migration. Traveling on request.
1st/2nd Line Team Member
Olympus Academy Trust November 2014 - December 2014supporting two sites; Bradley Stoke and Abbeywood Community Schools based on Windows 8.1 systems.
Support Team Member
Cardiff University February 2014 - May 2014Support Team Member giving support in a migration of Lotus Notes server to Microsoft Office 365 project. Installing and setting up new programs also giving support and teaching to users about new systems as customer service.